Martin M.

Deutsch (English version below)

Die Website dient vielen Verkäufern als Plattform. Nicht viel anders als bei Amazon, ebay und Otto.
Das Problem, Hood.de übernimmt keine Verantwortung für die Betrüger, die es hostet, und ignoriert die Berichte darüber. Als ich dem Betrug zum Opfer gefallen war, Tonnen von gefälschten Bewertungen entdeckt und Hood.de gemeldet wurde, sagten sie nur: "Wir könnten etwas dagegen tun, aber selbst wenn wir etwas tun, werden wir Ihnen nicht sagen, was".
Was dazu führte, dass ich überhaupt nichts tat, da ich 4 Monate später denselben betrügerischen Verkäufer sehe, der mit Hunderten von gefälschten 5-Sternen (auf demselben Produkt, immer ohne Beschreibung) wirklich negative Bewertungen versenkt.
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English:
The website acts as a platform for many sellers. Not much different from Amazon, ebay and Otto.
The problem, hood.de takes no responsibility for the scammers it hosts, and ignores the reports about it. When I had fallen a victim to the scam, spotted tons of fake reviews, and reported to hood.de, all they did was saying "we might do something about it, but even if we do, we will not tell you what".
Which resulted in doing nothing at all, since even 4 months later I see the same scamming seller who sinks truly negative reviews with hundreds of fake 5-stars (on the same product, always without description).

Ordered boots for 120 EUR, but didn't pick them up, since they were sent back by the post company.
What happened:
1) The website had corrupted my account. Support claims "all good", please write a refund request from your account. They literally asked me 3 times to log into my account, even though I sent a video evidence of it being broken (could log in, but nothing worked inside).
2) They provided a false tracking number and later blamed me for not having extrasensory abilities, and not picking up the package nevertheless. Duh, dumb me.
3) Refund is slow and painful. Support is unfriendly and simply keeps trying to scam you. Thankfully, I paid with Paypal, so would have a backup to force-refund, even if TradeInn refuses.

After a little more than a month I finally got a refund. It also included shipping costs, which is good, as they didn't want to include it first. Overall it was quite an unpleasant experience, but at least it worked out well financially. Bought shoes on the other website, eventually. Luckily, wasn't it a hurry.