I purchased an expensive grandfather movement from Klockit which was defective. Rather than replacing it they told me to send it to the manufacturer to have it repaired! Are you kidding?? When they agreed to exchange it they refused to send the replacement for three weeks explaining that they had to check the returned one. Then they sent the wrong weights for the shells and when I returned them they sent the same ones back. Then they confused the movement I purchased with a different one that was not compatible with the face and pendulum. Contacting them was a nightmare of waiting on the phone, twice for as long as a half hour. I have never worked with a company as irresponsible, and I will never recommend or work with them again. Buyer beware! I will give them one star but would give them NO stars if I could.