MARTIN H.

I bought a bicycle wheel online from a company called Aerospoke on 8/26/2016, since purchased the website almost immediately went down, it came back online eventually but none of my emails were answered, and when calling the phone voicemail has a message dated August 2016. About a month ago the website went down again, and now it is about to go live in two days (they actually have a timer on their site). At this point I would just like a refund, but no kind of communication for three months is horrible.

I bought a month subscription, it automatically enrolls you in monthly auto pay. After a month I got an email stating that $19.99 was taken from my account, no problem right? Right away cancelled my auto-pay and called and asked for a refund as soon as the phone lines opened. Sarah in billing stated that there are only two physical people to talk to, and they are both in billing, so basically no customer service. I told her my situation and how I called and wrote two emails as soon as I saw the POF monthly charge, her response? Sorry, NO REFUNDS AT ALL. I stated that it was my fault but I called and emailed hours after the charge posted. Too bad, no refunds. I then asked to talk to her supervisor or somebody else, as previously written, no one else to talk to. And that was it, no refund, no one to ask about it. Sarah stated that I can email them but I would get the same NO REFUND response. I totally understand if I had asked for a refund a week or two into the cycle, but I emailed and called as soon as the charge was posted. This was a first for me. Sloppy business practice