Martin G.

I placed an order with Frickers in West Chester OH through Postmates site on 1/15/21. The driver called me and said that they were out of some of the items that I ordered. I called the restaurant and they said that they had no record of my order. I also called a different location of Frickers (I'm located between two of them), and they also didn't have a record of my order. When the driver arrived, the food was from Cane's, not Frickers. I ordered 20 wings, which Cane's doesn't have, so the sent me 20 tenders. With 1 small container of sauce (gee Cane's - where's the common sense here?). Obviously I didn't get the sides I ordered from Frickers, since PostMates ordered from the wrong restaurant. What a great meal - chicken tenders with barely any sauce.

PostMates doesn't let you call them - no phone number on their site. The only way to contact them is by filing a complaint via email through their site. I received a response fairly quickly, stating that someone would call me today. It' 6:30 PM, and no phone call yet.

With "customer service" like this, no wonder. They had to sell themselves to Uber.

Purchased a subwoofer, 6 weeks later it died. Contacted Newegg - since I had purchased their 2 Year Replacement Extension Plan - was told that since it was after their 30-day warranty period I had to deal with the manufacturer. OK, I understand, but one would think that since I purchased an entire Home Theater speaker system from them (not inexpensive, either!), they would help. Especially since this was only 2 weeks past their 30-day refund exchange date. Nope; I was told that there are NO exceptions to their policy. They gave me the manufacturer's phone number.

But wait! Continue reading, and you'll be surprised!

I contact the manufacturer, which was a comedy of errors. This was not Newegg's fault.

Lo and behold, yesterday I received a RMA return authorization from Newegg! They were going to give me a full REFUND for the subwoofer. Of course, this was AFTER I had disassembled the subwoofer, and installed a new speaker (which was sent by the manufacturer - which is another story - luckily, I'm very handy and had the tools to do this - if I was a typical customer I wouldn't have been unable to do so due to the special screws used by the mfg).

REFUND? I purchased the 2 Year Replacement Extension Plan from Newegg, so I thought that I would be receiving a new subwoofer from them. Silly me. NEWEGG CANCELLED MY REPLACEMENT EXTENSION PLAN, and refunded me the cost. WITHOUT CONTACTING ME. Seems rather unethical.