After I posted my review, Rachel from customer service contacted me and helped me a lot with resolving my issue. After she realized what my problem is, she made sure that I get my refund very soon after that, and package as well. I will continue shopping on Romwe. If the similar situation happens to you, just keep e-mailing them, because the first respondents on customer service are not the best, but after that you will get a very good customer service.