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See the pictures under and see for your self and start with last photo and up.
First is my comment on Trustpilot, then screenshots of e- mails with « June» at Airy Hair. Been using exstensions since 2008. I am 37 and never experienced this bad costumer service before. See Hannas review and Airy's comment about June. She was hired just because covid 19? She is still costumer service at Airy
Tip for consumers:
Don’t buy
Products used:
Never recived the order
Marthe hasn’t received any votes.
Marthe hasn’t received any thanks yous.
Marthe doesn’t have any fans yet.
Marthe isn’t following anybody yet.
Empty.
Hi,
Due to laws of customer data protection, we cannot publicly post client's email.
Yet we are responsible for providing a whole story to not mislead readers.
=============== Story Part =================
The ONLY reason we’ve refunded your order is that you said you WILL RETURN the hair if it doesn’t come in time (you did not mention this detail).
We were certain that the order will NOT arrive in time because you misread "how our custom order works" and wanted a "custom order" to arrive as fast as "stocked order" (see pics attached).
https://i.imgur.com/zcqF0Ro.jpg
We’ve decided to refund because a return will cost your (and us) money as well as time. We also believe that no company will accept an order that will be returned ASAP.
However, it is OUR FAULT to charge the cancellation fee and we did already return it to you (this info was missing again in your story, see pics attached).
https://i.imgur.com/zcqF0Ro.jpg
After a refund, we did receive a lot of emails with "nasty words" and "threats of reviews everywhere" just like you did, and therefore we asked you to stop the SPAM (again, this information cannot be found in your posts).
=============== Our Comment =================
We conclude that your story post is full of "Retaliatory" and "One-sidedness" which aims to mislead readers.
We understand the reviews can sometimes be "vindictive" and "overstated", sometimes hiding "real" details such as hair cost (while complaining about thickness), free versus express shipping (while complaining about delivery time) or various curse words (while complaining to the customer service).
But it is misleading and unfair.
The first bad review appeared in 2015 and if any details were true and described our way of crafting hair, we would long be out of the business.
=============== Some Facts and Figures =================
In the past 15 years with tens of thousands of clients and orders, there were less than 100 bad reviews.
We have the industry leading returned client ratios of 40%
As per our feedback and surveys, more than 95% of all clients are happy with AiryHair.
And we believe that Apple or similar high-end companies receive many more bad reviews than ours, either in quality or service despite being a known quality brand.
But a company with "faked/poor quality product" and "bad customers service" would never survive that long.
Thank you for your time and your story.