Martha T.

We recently purchased a hotel room in Aspen through Groupon. We paid for it up front as is required to "get the deal". We traveled to our destination with 2 kids 5 hours. When we tried to check in to the hotel they told us they did not have our reservation to contact Groupon. The hotel further told us they did not have any rooms available anyway, they were sold out. We contacted Groupon and you have to try to chat with them on the phone you get NOWHERE. They wrote us an e-mail giving us a refund and said they were sorry. They left us stranded with no solution to their screw up. With 2 kids and after traveling 5 hours we had no choice the cheapest room we found on the spot we found was 3 times more than we had booked but we had no choice they left us stranded. Groupon has no guarantees for what they sale, sales are NEVER final, they are false advertising. They say Ibam sorry at nauseum but in the en all they do is give a refund. Imagine if you are far from home, they gave us a coupon for $100 to spend with them. As if you want to buy from them again. Customer service amounts to I am sorry emails with no solutions NOTHING.