Martha G.

I ordered a wool coat at my regular size using a 50% off birthday offer so the the coat was a great deal. It was too small but I liked the quality, color and weight of the coat so decided to order the larger size. Customer service indicated that I needed to send the too small coat back and order the larger coat. There would be 3 additional transactions on my credit card - new price for the larger coat, refund of the difference between the new cost and original cost and refund of the too small coat. He did indicate that there would be difference in the US/Canadian $ conversion rate so my refund would be slightly less. I received the new coat - love it. I ended up paying $26.28 ($13.96 exchange rate penalty + $12.32 restocking fee) more for this coat which is a 25% increase in the cost. I looked on the website and there was no mention of a restocking fee. So beware Canadian customers when exchanging items of the exchange rate penalty and also the HIDDEN restocking fee.