Martha B.

Thank you for posting your Zenni review of the bifocal eyeglasses you ordered from us. We were sorry to read that you found the bifocal segment lens narrower than what you previously received from a different optical retailer. Consequently, we apologize for any disappointment you experienced as a result. We want to confirm that the bifocal segment lens we provide is the Flat Top 28 or D lens, which is 28 millimeters wide, the top of which is placed at 4 mm below the centerline of the larger, distance-vision lens. You may have received executive or Franklin bifocals when you previously purchased bifocals elsewhere, which are wider than the FT 28 bifocal segment lens. Nevertheless, we were pleased to read that you have found these glasses to be of good quality at a very affordable price. You contacted us about this order well outside its 30-day warranty period, which started the day the glasses were delivered, on December 11,2021. However, insofar as this appears to be your first order with us, we will be happy to make a one-time customer service exception on your behalf to enable you to return these bifocals to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4334338859, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.