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Martha A.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Shopping

Member since July 2016

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1 Review by Martha

I placed 2 orders on 15th of June, with delivery promised a couple of weeks later.
Nothing arrived and i chased them up a number of times, just to be told we are still waiting on stock, or we are still waiting on the warehouse to pack and it will be dispatched in 2-3 days.
On 15th July I received an email saying:

Unfortunately, we have encountered a stock issue and will be unable to fully complete your order.

The below items are no longer available

This was a month after i placed the order, obviously they had no intention of fulfilling my order, this is obvious by the delaying tactics and excuses they used.
So just held onto my hard earned cash for over a month.
To date i still have not received a refund.

I have purchased of nzsale.co.nz lots of times in the past and this seems to be happening increasingly regularly.
It has happened to me lots of times, but this is the limit!

They advertise a product for sale, take you payment for it, and a month later say sorry this isnt actually available.

Looks like they are advertising goods for sale they dont actually have in stock,
Blake S. – NZSale Rep
Dear Valued NZSALE member,

This is an automated message to advise that we have recently gained ownership to the NZSALE SiteJabber listing and now have access to respond to your review. Please allow us to take this opportunity to apologise for the delay in acknowledging your concerns and for the inconvenience caused by the issue you've raised in this review. NZSALE is dedicated to servicing their members and resolving any complaints or grievances. Should you have any outstanding concerns or complaints, please call our office on 04 974 7258 or Contact Us via your NZSALE account online.

Best wishes,
The NZSALE Team xx

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