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Marsha J.

1
Level 1 Contributor

Contributor Level

Total Points
252

3 Reviews by Marsha

  • Spectrum

3/1/18

Current Customers Get Ripped Off
So here's a funny story I called Spectrum today because my bill went up I was told when I got my internet turned on that I had the highest speed in my area, HAHA well my internet went up from $52 a month to 73 so I called and they said that's because the 52 was only for 12 months and I said okay what can I do to lower my bill and they said nothing! I said well can I go to a slower internet they said I already had the slowest in my area! Which made me literally laugh out loud! Because they told me it was the highest speed in my area, So i said well i got a letter in the maiul that quotes tv and internet for less then im paying for just internet can i have that? She says no thats only for new customers. Really? Why is my name on it.?

I was in told that I could not have the offer that was mailed to me in the mail addressed to Marsha Lee Joy or current resident because that was only for new customers WOW. So I said so should I just pay off my bill and cancel and then come back and be a new customer? They literally told me that was the only way I could ever lower my bill lower than $70 a month!

When I had DirecTV and was paying $119 a month for satellite and internet I could call every 3 months and they would give me whatever offer they were offering their new customers!

So because I am not a new customer and have been a customer with Spectrum for a year I cannot get a lower rate under $70 at all. From their mouths I said so there is nothing less than $70 a month for internet at all and they told me not unless I was a new customer just wow

I spoke to FOUR DIFFERENT PEOPLE AT SPECTRYM ALL OF THEM TOLD ME THE SAME THING GET REAL I AM NOW SEARCHING FOR A NEW INTERNET COMPANY

Tip for consumers:
DO NOT GO WITH SPECTRUM

Service
Value
Shipping
Returns
Quality
  • Kayak

3/2/18

THEY TEND TO FAVOR DELTA I PREFER TO GO DIRECTLY TO SOUTHWEST BECAUSE KAYAK DOESNT SHOW THIER "I WANNA GET AWAY" PRICES

Tip for consumers:
go to southwest.com

Service
Value
Returns
Quality
  • Southwest

3/2/18

I will never fly another airline again! They are super nice No assigned seating and free bags What more can you cay
I fly 3 or 4 times a year from Cleveland to phx and my son fly's from Portland to phx

Marsha Has Earned 12 Votes

Marsha J.'s review of spectrum.com earned 7 Very Helpful votes

Marsha J.'s review of Southwest earned a Very Helpful vote

Marsha J.'s review of Kayak earned 4 Very Helpful votes

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