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marsha b.

Contributor Level

Total Points
80

1 Review by marsha

  • Payoneer

5/17/19

Right now i am disgruntled i had expected this issue to be resolved from days ago only to receive an email stating the photo ID is not clear. I used my iphone to take the snapshot I will try again but i am not sure it will loook much different.

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Dror A. – Payoneer Rep

Hello there,

We are incredibly sorry that it has taken a while for your documents to be approved and that you have had a frustrating experience. We do require documents that are clear and fully visible as our approvals team has a fairly precise process in approving documents, so it is important that the information on these documents are clear and present. We would like to lend a hand, if possible. You can contact us via personal message here, or you can talk to us on Facebook, Twitter, or to our customer support department.

Best,
The Payoneer Team

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