Marsha B.

I rented a car that was canceled due to covid after months I finally got a voucher for the rental unfortunately the wedding was not rescheduled within the timeframe the voucher was good for. We finally traveled to another city Sixt has cars (there are few in the US). Our flight was delayed and we arrived at the rental counter at 7:05 they closed at 7:00. We called their customer service number thinking there would be someone at the return area and we would be able to get a car. We were told we would have to come back the next day to get a car. We were unable to spend the night at the airport so I canceled the reservation. I thought they would deduct a day of the rental since we didn't get a car. WRONG! They canceled the entire voucher! -$800+ and no car - TOO BAD! No refunds no new voucher! They must have made a lot of money due to COVID! I will never rent from this company and will tell all my personal and business associates about this experience