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Marsella H.

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Experience: Jobs, Society

Member since August 2017

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1 Review by Marsella

8/2/17
In order to use this service, you must pay a fee of $2.95 to print the resume after you build it. When inputting my credit card information, I had no idea that the company was unknowingly signing me up for a subscription that would charge me $25 per month. After two months I caught the subscription charges on my account statement, meaning they had now taken out $50 of my account for a service I wasn't even using. I looked back at my receipt for the $2.95 and noticed at the bottom of the receipt it said I would now be billed $25 every month for their "services." Granted, if I had scrolled to the very bottom of the email receipt I would have seen it and caught it in time. I just hate that this company knowingly tricked me by giving me the option to either 1. Sign up for a subscription or 2. Pay the $2.95 in order to have access to print my resume I created. And then after choosing the second one, the company still signed me up for a subscription and only let me know at the very bottom of my receipt. Thank god I had caught it before they took $100 or more out. I wrote a letter to customer service and called them and they let me know that it was entirely my fault for not assuming that they would be signing me up. Now if I had signed up for another subscription and had to read a terms of service, and they had tricked me that way, I'd be way less mad. It's the fact that the website did not tell me that I was signing up for this highly priced subscription, and taking $50 from me, that I am so upset. This company has caused me a lot of stress in the past two days, and I just want everyone to know to be aware of ANY charges you receive from this company once you give them their credit card information. This is the most ridiculous online service I have ever dealt with. I guess I learned my lesson not to ever trust a site as awful as this again.
dougj2
Laura T. – LiveCareer Rep
Hi Marsella,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:

Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!

Marsella Has Earned 3 Votes

Marsella H.'s review of MyPerfectResume earned 3 Very Helpful votes

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