They are bad about double posting clothes, sending wrong sizes and DO NOT order shoe's from them as you will never get them... I have been sent several orders with items missing, some not right sex, some wrong size and some with a Huge hole. The ones who are saying you have sent in clothes and do not see them, It is because they send them to their sister companies that do not donate and make large profit from them. After today Of getting a rude nasty email because I complained again about getting wrong sizes. They told me I would have to pay for return shipping before refund... I wasn't asking for nothing. I just wanted them to know YET again my order was messed up. I wish before referring people I would have done a little research about the companies... There is 3 of them so be Cautious of who you sell to, who you donate to and who you buy from. I've spent 250 in the past 2 months and several peieces have been sized wrong or just not there or have orders sit and then get an Opps 3 weeks later the item was not in stock. Really... because they had sold it for a higher price on their other site... Shop Local, These businesses won't last long... This is what I got when emailing them
I have never requested a refund and have always volunteered to return the items that I have got that were wrong. I have always just messaged them when my order's have been incorrect and I have spent 248.53 in cash to be exact in 2 months. This is what was sent to me per email, because of lack of warehouse doing their job or lack of website postings of sizing...
Daniil F. (Schoola)
May 3,4:13 PM
Hi Marlene,
Thank you for reaching out to Schoola. I'm sorry to hear that your recent order was unsatisfactory. Due to the large number of returns you have been requesting we will need you to ship the items back at your cost before we can issue a refund. The address to our warehouse is:
ATTN Maria
1655 Watkins Rd.
Columbus, OH *******
Once we receive the items we will issue a refund.
Have a great day!
Hi Marlyy, Turi here with Schoola. Thanks so much for taking the time to provide your feedback, and I'm sorry to hear that you received items you weren't completely satisfied with. If items were damaged, unavailable, or not as labeled we should be able to refund them if you reach out to our customer care team at hello@schoola.com. As far as donations, we currently have a donation backlog so you may not see your items posted on the site for several months, but we're working as quickly as possible to get through this backlog. If donations do not meet our criteria, we are unable to sell them on our site. Don't hesitate to reach out to hello@schoola.com with any additional questions. Best, Turi