Marlene L.

My Red Flag was when Sharissa would not reply back to either of my messages when I asked if we could drive down to pick it up today!
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Message Info
Subject: Inducer motor
Content: Hi, our furnace has been out since Saturday. Can this part for sure be sent out today? If not we will need to drive down to pick it up today.
Fasco ICP Tempstar Inducer Motor 7021-**************
ID: *******
Time: 01/08/2018 08:24:15
Name: marlene (I removed my last name for this post)
Email: I removed my email for this post
Company:
Phone:
Source: Chat Button
Request Page: NorthAmericaHVAC.com (http://www.northamericahvac.com/)
Attachment:__________________________________________________________________
Hello,
Yes, we currently have 9 of these motors in stock. If you would like to place that order and let me know of your order number and I will make sure we get it shipped out today! Please let me know if you need any further assistance!

Please respond to this email rather than starting a new one. It will enable us to help you more quickly.
Thanks.

NorthAmericaHVAC
Customer Support Team
Sharissa___________________________________________________________________
Marlene
8:42 am
NorthAmericaHVAC <*******@northamericanhvac.com>

Will the total amt be $188.44?

Thank you,

Marlene___________________________________________________________________
Hello,
No, I apologize but I see the cheapest we sell this part for is $188.44 on our Ebay store. Since you are in the state of Indiana, you will be required to pay the state tax. Also, depending on your shipping method, you may be required to pay for shipping. You will need to click add to cart, enter your shipping address, then it will give you the estimated total and shipping time frames available. Please let me know if you need any further assistance!

Please respond to this email rather than starting a new one. It will enable us to help you more quickly.
Thanks.
NorthAmericaHVAC
Customer Support Team
Sharissa___________________________________________________________________
Marlene
8:53 am
NorthAmericaHVAC <*******@northamericanhvac.com>

Sorry to be a pain. Even if it ships today we won't have it until Thursday, can we drive down today and pick it up. We are heating our house with our fireplace and electric fan's.

Thank you,

Marlene___________________________________________________________________
Marlene
8:59 am
NorthAmericaHVAC <*******@northamericanhvac.com>

Hi Sharissa,

Yes it comes to $201.63, which is fine. I just need to know if we can drive down and pick it up. The drive is 3 hour's and 29 minutes, but we cannot wait until Thursday to get it.

Thank you,

Marlene___________________________________________________________________
Marlene
NorthAmericaHVAC <*******@northamericanhvac.com>
10:32 am

Sharissa,

I want to thank you so much for your lousy customer service skills.

By not replying back to me we were able to locate the part for $160.00, the shipping is $15.00 and it will be here tomorrow.

I also read page after page of horrible reviews on North America HVAC, how this company has stayed in business is beyond words!

So yes by all mean's take all the reviews posted about this company very serious.

I do appreciate that you not reply back to my last two messages about us driving down to pick up this part. The was a major red flag, which lead me to search online for reviews and I'm so thankful that I did.