Marlene B.

I ordered a replacement bin on August 28th for my refrigerator. My credit card was immediately charged. Several days later I contacted the company regarding shipping information. Item was on backorder but was supposed to be shipped shortly. No shipment information again. I must have called a half a dozen times, each time on hold 5 full minutes while researched. I noticed my original order# had been changed to a new number, clearly having not processed the first one. Many attempts to get this resolved were not met with satisfaction and I cancelled the order, firstly putting a dispute on the charge with my credit card company. I have never been billed for a purchase that isn't enroute and I have to question the ethics of this company. This issue was over a time frame of 23 days. Totally unacceptable. I placed an order with another company. Credit card charged in 24 hours and product on my doorstep in 48 hours. See the difference. This company needs to be red flagged.