I've ordered multiple custom products from Zazzle and have never been disappointed. The one time I notified Customer Service about something that wasn't clear on their website, they refunded my money and told me to keep the product. To be clear, I wasn't unhappy with the product that I received, I just thought the description wasn't as clear as it could have been. Highly recommend Zazzle to anyone looking for unique custom gifts or products for themselves and others.