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Marla S.

  • 2 Reviews
  • 12 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since October 2015

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2 Reviews by Marla


I ordered pajamas for my hard-to-please mother from Texeresilk. When they came, they were beautiful but they were too big. My mother decided if I was going to return them, she would rather have a different kind anyway. I emailed customer service and I sent back the jammies and they immediately sent the new set out. The new ones were a tad more expensive and they didn't even charge me the difference or shipping! Can you believe that? I don't think I have ever had that happen to me before! Their customer service department was an absolute joy to deal with! This is a company which stands behind its customer's satisfaction, that is for sure.


I ordered thousands of dollars of furniture from this company. When it came, some items were missing. I have spent about 9 hours of my time calling, leaving messages, emailing (with no response), speaking to Sue Ellen, speaking to Julia, asking for a manager over and over just trying to get the rest of my order. Someone has PROMISED me they would call me back at least 5 times now and no one calls. I have to call there and press 1 for sales (to get Julia) because if you choose any of the other options no one answers.

There is only one person who deals with orders and she is worthless. Promises, lies, promises, lies and now I am done. I am filing a complaint with the BBB and disputing the credit card charge. You had your chance to make it right poshtots. I think over a month of fighting for the rest of my order is enough, don't you?

Now let's discuss what we did get - it is beautiful, but that doesn't do much good when the matching pieces haven't come and it doesn't look like they will.

The third party shipping company was AWFUL. They spent over an hour trying to put the crib together every which way except the right way and arguing with me that it was correct when the baby could fall right out (they had it partially as a toddler bed and partially as a crib somehow.) I finally told them I would put the stuff together myself. I ended up having to put the crib together and move the furniture myself even though I paid for white glove service because they copped a serious attitude when I said the crib wasn't put together right. I think they were just frustrated since it was the 4th time they tried to assemble it.

I know I sound like a witch but I really am not. I just want the rest of my furniture and I don't want to have to beg for it any more. (And the 3rd part shipper was truly horrible.) I really think this company is involved in some kind of scam and I am exasperated.

PoshTots S. – PoshTots Rep

Dear Marla S. - As one of the managers here, I am disappointed to read about your experience here with some of the staff and with the shipping company. This is certainly not the kind of customer service we try to deliver. If you can please provide me with your last name or order number, I would like to look into your order and make things right for you. I have asked around the office and no one recognizes the name Marla S or the circumstances you are describing here. Please know I would like to help you and make things right for you. Please call our toll free number and ask for Anna.

Marla Has Earned 12 Votes

Marla S.'s review of TexereSilk earned a Very Helpful vote

Marla S.'s review of PoshTots earned 11 Very Helpful votes

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