I needed to determine if I ordered the right part and was treated very rudely by Josh. In an email conversation he told me I owned a fake Electrolux model (not true) and had a very condescending tone, instead of asking me questions & providing good customer service. I made a complaint via email. No one got back to me for weeks. When I called back, guess who answered? Josh. This must be an extremely small company, & it's not accredited by the BBB. Would definitely not recommend this company.