Last weekend I purchased a theatrical version of a movie on accident and wanted the extended version. I tried calling them but after 20 minutes of waiting I hung up. Then I emailed, few days later no response. So I messaged on facebook and they said contact the "phone" support. I said I did and there's no answer I've tried multiple times. No reply from that. Now I've tried a fifth tI'm to call still no answer after 18 minutes and I've emailed again. They are the worst no help at all I believe they won't help so don't even bother.