Mark Y.

I wanted to let you know of the excellent customer service Cristin provided me in resolving an issue I had with a damaged product. Cristin was very personable and immediately concerned with helping with my situation when we initially spoke on the phone. She validated my concerns and assured me she would help me through the process from beginning to end. After our phone call, she made immediate email contact as she said she would with next steps. She remained in constant contact while a replacement product was processed and then helped to close the issue with a new replacement product delivered.

Here is where I feel like Cristin's customer service truly stood out. All of this happened during the height of Christmas orders/deliveries and I have no doubt it was a crazy period of time for her. However, she treated my situation as if it was the only one that mattered to her in that time. She had great intentionality to make sure that I felt important.

I appreciate all Cristin did and whomever is reading this should be proud to have her working for Fanatics.

Thank you.