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Mark W.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Autos & Vehicles

Member since November 2019

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1 Review by Mark

• Updated review
I finally reached someone who told me the status of my order and was very helpful. Others I've dealt with seem to have no customer service experience. 2 weeks later, I finally received my hub centric rings, so I could finally mount my new tires and rims. Went on with no issues and seem to be perfectly balanced. I feel like they can provide a good service but need to up their game on customer service.
Carid C. – CARiD Rep
Dear Mark,

Thank you for sharing your sincere feedback and updated experience.

We are glad to know that the issue was resolved.

Please, let me know if you need any further assistance and if there is anything else I can do to improve your experience.

I look forward to your answer!

Sincerely, Voice of Client Department at CARiD
Worst Customer Service on The Planet
• Previous review
I ordered tire and rims and they even came before the stated ship date, but didn't include the hub centric rings and my security lug nuts, so unable to mount my new $1500 wheel and tire set. When I called, the girl basically called me a liar and told me they were on the packing list, so I must have them. Told her I wouldn't know since I didn't receive a packing list either. She then tried to tell me all the lug nut were locking... yeah, she's clueless about what a locking lug nut is. She said they would be shipped next day air in 24-48 hours. Well, that came and went, and still no parts. Called again and the poorly English speaking girl told me she had no idea of the status of the rest of my order and they would email me when it shipped. At this point, I have zero confidence in this company, but I'm going to bother them every day until I get what I paid for. Oh, I also have attempted to contact my sales person and can't even get him to respond. Must really suck to work for this outfit and deal with all this negativity.
Carid C. – CARiD Rep
Dear Mark,

We are deeply sorry for the negative experience you had.

We sincerely want to fix the issue and improve your experience.

Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further.

I will check on the status of the missing hub centric rings and lug nuts, and will do my best to facilitate the process.

I look forward to your answer.

Sincerely, Voice of Client Department at CARiD

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