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Mark W.

Contributor Level

Total Points
168

2 Reviews by Mark

  • RockAuto

6/17/14

This is a great site. Fast shipping, lots of OEM parts at amazing prices. In fact, when my wife's car needed work done at a shop recently, their quoted price for parts seemed high. So I asked them if I could supply my own parts, and ordered them from rockauto. When I told the manager at the shop where I bought them from, he didn't even ask how much - "yeah, there's no way I could ever match them" was his response. Outside of little things I can get quick from my local parts store like bulbs, oil, filters and such, I use this site.

  • CARiD

6/17/14

As others have stated, don't expect to get your order shipped within any reasonable amount of time. I ordered a replacement antenna that was in stock per the website and 8 days later, there has been no update in shipping status and I have received no response to my inquiries. It doesn't appear that I am alone, and I can't figure out how a site with such customer "service" stays in business? Frustrated, I have cancelled the order via their site and found the OEM antenna cheaper from a junkyard. Who knows how long it will take to process my cancellation...

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Carid C. – CARiD Rep

Dear Mark,

We really have some troubles with inventory updates but we work doggedly to get this resolved and receive stock lists from the manufacturer on a daily basis. We know that you are not satisfied with our service and apologize for this negative experience ordering with us. We review every feedback and checked your account to provide you with current status of the order. The product was delivered to you and couldn't be cancelled. We understand that it was our mistake and that is why there is no need to send the item back. You may keep the part and we will refund your account in full for this product also. That is an excuse for all inconvenience that you have gone through. If you have any questions please feel free to contact us at 1-800-505-3274 or post a reply to this comment.
Thank you for your time and patience with us!

Sincerely,
Consumer Relations Department at CARiD.com

Mark Has Earned 8 Votes

Mark W.'s review of CARiD earned 4 Very Helpful votes

Mark W.'s review of RockAuto earned 3 Very Helpful votes

Mark W.'s review of CARiD earned a Well Said vote

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Mark Has 1 Fan

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matt p.
1 Review
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