This is a great site. Fast shipping, lots of OEM parts at amazing prices. In fact, when my wife's car needed work done at a shop recently, their quoted price for parts seemed high. So I asked them if I could supply my own parts, and ordered them from rockauto. When I told the manager at the shop where I bought them from, he didn't even ask how much - "yeah, there's no way I could ever match them" was his response. Outside of little things I can get quick from my local parts store like bulbs, oil, filters and such, I use this site.
Dear Mark,
We really have some troubles with inventory updates but we work doggedly to get this resolved and receive stock lists from the manufacturer on a daily basis. We know that you are not satisfied with our service and apologize for this negative experience ordering with us. We review every feedback and checked your account to provide you with current status of the order. The product was delivered to you and couldn't be cancelled. We understand that it was our mistake and that is why there is no need to send the item back. You may keep the part and we will refund your account in full for this product also. That is an excuse for all inconvenience that you have gone through. If you have any questions please feel free to contact us at 1-800-505-3274 or post a reply to this comment.
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com