In this day and age of internet shopping nothing should take 3 weeks, and still counting, for any item to arrive delivery normally take 2-3 days with most online shops and couriers, comapnay has responded to my email saying they have sent my paint but that was 4 days ago, i gave them my reg and paint code, should have used paints4u as i did several years ago, but i thought i would try another company as they are from scotland and i live in scotland, how stupid i was all for the sake of saving £2 odd! AH! My paint has arrived the day after I put up this review, ok 3 weeks is pretty bad in this day and age but I got my paint! And it was the correct colour! And they do give a leaflet on how to prepare the surface before painting.