Mark W.’s Reviews of BikesDirect & more

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3/11/15

I bought a Fantom 29er at the beginning of last summer. I went for 3 rides, and my derailer hanger broke. I ordered another one, fixed it, and it broke again after 3 more rides. Same thing again. I have never ever had a hanger break, and all of the sudden I broke 3 on one bike in 9 rides. Don't buy one of these unless you want to do a hanger repleacement or hike your bike back mid-ride every third ride.

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mike s. – BikesDirect Rep Over a year old

Hi- sorry for the frustration. We would like to help you. There is more to this issue - If there was a defect, the hanger would have broken on the first ride but you are saying it made it through 3 rides each time so something else is causing it to break. These hangers are engineered to sacrifice themselves to save the frame and virtually all modern MTB have these exact same hangers which are easily replaced in minutes. Many riders regardless of bike brand carry spares in case this happens in the unpredictable and rough riding that all mountain bikes go through on the trails. We have have sold tens of thousands of bikes in over 15 years and never heard of anyone having this much trouble. Sounds like we need more details on how this is happening. Please contact our service department bd4servicecenter@aol.com and they will be happy to help you trouble-shoot this issue. Best regards- Joe