Markus K.

This my emails and experience with their useless customer service

I don't even know why anyone would book with your company. I
Booked a hotel on your website and it was until I got my credit card
Bill that I found out you charged me in US dollars. My bill for 2 nights
Came to $217.96 Canadian dollars, at least that is what I thought I was
Being charged. When I got my credit card bill it came to $290.17, your
Company ripped me off $73 and I would like my money back! I went and
Looked back at your website and you go through 4 pages to book the hotel
And no where does it clearly say the prices are in US dollars. It is not
Until you get to the last page in very small print no where even near
The amount that you are paying does it say you are paying in US dollars.
This is such dishonest way of doing business and do not know how your
Company gets any business with the way you advertise. The USD should be
Clearly stated right beside the price that is posted on every page. You
Will be definitely losing lots of customers in Canada and other
Countries the way you advertise. I will never be booking through any of
Your sites again and will be telling everyone not to book through your
Sites if I do not get my money returned to me. I will be further
Escalating my complaint to the US and Canadian better business bureau if
My money is not returned to me and your websites is not updated to

Clearly state the prices.

This response I received from my complaint was:

Dear

We are sorry to know that you were not aware about the currency type

While booking a hotel reservation at Microtel Inn & Suites Casselman.
Customers are our number one priority, and we work hard to make your

Experience with us a positive one.

In order for us to better assist you, please call us as soon as possible
At *******354 (when calling from the United States/Canada) or +44
(0)20 7136 8462 (when calling from anywhere else), and an agent will
Review what options are available if any for your Hotel reservation.
When you call us, you will be prompted to enter your Trip Number, which

Is

For future reference, please note that all pricing on our website are in
U.S. dollars, unless otherwise noted. We do provide the option to change
The currency on the "Search Result Page" from the currency drop down
Located at the right top corner of the page, from their you can change

Your currency type to Canadian Dollar.

Our phone service agents look forward to assisting you and resolving

Your issue.

Sincerely,
Deepak K.

Customer Care

This what I sent to Priceline Group to complain and am still waiting for a response from them. However put it this way as it clear states in the above email "Our phone service agents look forward to assisting you and resolving

Your issue." well guess what my issue was not resolved and this what happened when I called customer services.

I called your customer service department like I was asked to in the email and the email clear states that "Customers are our number one priority, and we work hard to make your experience with us a positive one". After spending an hour on the phone talking with Jace a customer service rep and then spoke to Jackie a customer services specialist and then to a supervisor Eya they all told me that they could not do anything for me. I don't see how this was a positive experience or how you think treating customers in this way makes customer service your number one priority. I don't understand why I was asked to call your customer service department when they would/could not do anything to "make my experience with your company a positive one". All it did was waste an 1 hour of my time and only made me more upset that I have been unfairly treated. Your website miss leads customers and then hides behind some contract that everyone of your customer service reps pointed out each person I spoke with. What is the point of a customer service department when they do not have the means to remedy an issue? The result from that call was that I was told that this would be taken to their management team and they will do an "investigation" whatever that means. Every time I spoke to someone new they all basically told me the same thing like they robots or had a script that they stuck to, to avoid fixing the issue. They are a crooked business and not to be trusted. I would avoid them like the plague if I were you and all their affiliated sights which are if our not aware Booking.com, Kayak, agoda.com, Rentalcars.com and OpenTable I am sure they are all run the same way.