Four Seasons Fuel delivered a load of logs today, they advertised it as 0.8cm3 when in fact I received 0.45cm3. The manager Helen refused to deliver further wood to make up the shortfall, or charge me less to reflect the actual amount delivered. I had to return the logs for a refund. The manager I spoke to was rude and brushed me off with "I'm too busy to discuss this now".
In the hour since I see they have changed their website to show a smaller load size but even so I was given a short measure.
The next day I was contacted by the company who admitted they delivered a short load for technical reasons (new bags are smaller). They are amending their website and have offered compensation to other customers. On that basis I have given them three more stars to the original one.