Member since November 2015
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A year ago I bought a composting system from Agamemnon Timber. It has proven to be excellent, tough and hardwearing. This year I decided to get the bespoke lids for the system. Unfortunately these were not suitable for our needs. Agamemnon were a delight to deal with, arranging courier collection at their expense and refunding my payment same day.
Four Seasons Fuel delivered a load of logs today, they advertised it as 0.8cm3 when in fact I received 0.45cm3. The manager Helen refused to deliver further wood to make up the shortfall, or charge me less to reflect the actual amount delivered. I had to return the logs for a refund. The manager I spoke to was rude and brushed me off with "I'm too busy to discuss this now".
In the hour since I see they have changed their website to show a smaller load size but even so I was given a short measure.
The next day I was contacted by the company who admitted they delivered a short load for technical reasons (new bags are smaller). They are amending their website and have offered compensation to other customers. On that basis I have given them three more stars to the original one.
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