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Stay away from these guys. I ordered my first order form them last week. It didn't show up yesterday like scheduled. They wouldn't refund my money or give me a full credit. They claim the meal was prepared a day late and that it would be fresh when it was delivered. Complete BS. How do I know it wasn't sitting around their warehouse an extra day? A complete joke. I cancelled my service.
Mark T.'s review of Freshly earned 8 Very Helpful votes
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It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
Thank you for reviewing Freshly, Mark! I'm so sorry to hear about the trouble you've experienced with your delivery, and for the dissatisfaction this has caused with our service!
Please know that we take any and all delivery issues extremely seriously. It's certainly never our intention to not have your meals arrive as scheduled, and as we grow we're working to put better measures in place to avoid situations like this, and provide better communication when delays do occur. We did have a delay with our production and deliveries this week, which caused us to prepare new meals, a day later than expected, to ship out to you. These meals would have shipped a day later, but I can assure you that our meals are packaged specifically to be kept cold in transit for up to sixty hours (two full days, plus an additional twelve hours on your doorstep). I would definitely like to take a look at your account and order, though, and I do hope you'll consider allowing me to try and make this right.
I'm so sorry again, Mark!