mark t.

Worst company I have dealt with in many years next to Virgin Mobile. We transferred service per there number to do so and they charged us for installation $59.95, wifi service $9.99 and first month bill $69.99 when we were on a 1 year promotion of $39.99 and we were only supposed to pay $9.99 for transferring service for a total of $49.98 on our first bill... instead they charged us $139.93, we just had internet at that time... it took 3 days and 4 hours on the phone to get this cleared up. I was told that because they bought out Charter and we moved to a Time Warner area they had no record of our previous account. Now we just made a payment on Jan 27th and they shut our service off on February 11th and said because we are new customers we only have a 45 day grace period... but it has only been 2 weeks? Again tell me we were new customers... this company is crap.