Mark S.

I had the misfortune to order a Shoe Ottoman from this company recently.The delivered item was left in the foyer of the building, outside the interior security doors of the block, with no delivery note. Fortunately our residents are honest. Assembly instructions were misleading and poorly worded. Eventually, the assembled unit looked good and seemed solid, but yesterday, two inner shelves collapsed - the problem being that the flimsy securing screws had worked their way out of the equally flimsy chipboard (?) shelves, leaving gaping holes (no longer usable), and causing a crack in one shelf, and the front plinth. I'm now left with the outer box shell - superb! A leaflet with the item states that once assembly has commenced, this item is non-refundable, totally contrary to sale of goods and distance purchasing law! I intend to call Easy life (?) on Tuesday 3rd April, after the Easter Bank Holiday break.