Mark S.

After my flights to Bali were cancelled by the airline in November 2020. I applied for the refund, and while accepting difficulties due to COVID it ia now september 2021 and there has been no sign of a refund. Contacting them has seen them excuse, lie and change goalposts. I was guaranteed it in may, then june then august. This refund by law should have been given withing 14 days.
I told them if they missed the deadline that i would take them to the small claims court as others have done this and it is the only way to get your money back.
They immediately applied for an extension, and i am now waiting, if they think they are going to wear me down after all this time then they have another thing coming. There is a facebook action group dedicated to the expriences with this company.
Would definitely not recommend