Mark S.

The overall experience was disappointing. First I wanted to find some hobbies or interests outside of my current group of friends. I joined some social groups and even some singles groups I am a very shy person when put into a social situation where I know no one. I decided to interact with a few people before I would show up at an overpriced event with strangers. I wanted to get a feel for the group, what to expect and to be able to get to know someone before attending an event. I received responses back from other interested members. Then meetup deleted my account stating I was sending spam messages! Apparently they have a rule against copying/pasting messages. How many different ways can you say Hi can you tell me what your opinion is of said group? How feasible is to make sure every message is unique? Is it really spam if members are talking to each other? Isnt the point of this site for basic networking? If Im in a singles group isnt the point to meet others who may share common interests? Apparently not. Meetup wants you to be forced into awkward social situations and then you are free to conversate with others in your group. In this day and age meetup might be the only site where one is not allowed to send online messages. Truly bizarre.
Worst part was I dont even get a warning that what I was doing was against their Terms of Service. Just tried to log in one day and got a message my account was deleted and would not be reinstated. That was just bizarre.
Of course trying to get an explanation from customer service is like trying to get a toddler to explain why they thought it was a good idea to eat cat poop. They are of no help. You cant have a conversation with them. They are however really good at replying with scripted correspondence that offers no real answer to ones specific issue. And that includes responding back and informing them that they havent really explained their position, offered a reasonable solution or even appear to have actually read your email query to them.
In my opinion trying to get customer service to help is a complete waste of time. They have no idea what that term means. And thats apparently OK with them until we as consumers stop buying their product or someone else develops a similar model.
One more thing MeetUp: Your account will not be reinstated. Thank YOU for understanding. Sh! Tbirds