Mark S.

I started the purchase process for a taclight which then began a process of seemingly endless upgrade "bonus" offers. When I saw the final price (order review stage), including shipping and handling, I balked and tried to back out of the process (never authorizing the purchase). Nowhere could I find anywhere on the site to cancel the process so I finally exited the website. An hour later, I received an email saying the order was processed although I never completed or authorized the charge to my credit card. It is extremely difficult to reach these people by phone (stayed online for 90 minutes before I got through to a representative) and there's no way to reach by email. Caveat emptor!