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1 Review by Mark

Sears PartsDirect

Sears PartsDirect

9/11/19

Ordered an a/c part in mid July. Got an email days later saying it was backordered. Part finally came Aug 9th but too damaged to use. Called for a refund but was told a new one would be sent and wasn't on backorder, so I agreed to wait but it was on backorder again and it took days to tell me that. I called to cancel and get refund. They said they would refund it. Days later no refund still but another even more damaged unusable part showed up instead. They put one small piece of foam on one end in the box leaving most of the fragile stuff exposed. That one small piece of foam is the only padding in the whole box. Had to call again for the 4th time to ask for a refund again, and had to go buy tape, repair the box and get it to UPS to send it back again to get a refund. They had me send damage pictures in and said refund would be 3-5 more days. 2 weeks later and still no refund. I call again and now I'm being told that someone will call me in 2-3 days, while we sit in over 100 degree east Texas heat and over 90 in the house where we can hardly get sleep for 7 weeks, waiting for the $585 refund so we can buy one locally. I am disabled and cannot afford to buy another one until they give my money back so we are stuck in a sweltering hot house.
Do not buy from Sears!!

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