I received a gift of a gibson barstool, what showed up was broken and assembly impossible. They will not exchange ANYTHING! So i have 2 choices, bend it myself and void any hope of returning it, or call the people who gave me the gift and ask them to call in and start a refund process, get the refund, then place a new order on my behalf. Which I'm not too keen on as i very much appreciate them for thinking of me and taking the time to order/give me this is the first place. This is not posted ANYWHERE in their return policy so i figured id help them out and post this everywhere! Would it not be easier/more cost effective to all parties to exchange the broken product you sent me? Again, DO NOT BUY GIFTS HERE!