MARK R.

Fingerhut is an absolutely horrific example of how responsible and professional companies should act. I have been a Fingerhut credit account holder for over a year, without any issues whatsoever. On 8/23/21 they sent me two emails, one stating "Everything is fine with your account..." and the other congratulated me for my "1-year credit-versary", thanking me for being a customer. Then inexplicably, 7 days later they closed my account!? When I asked what happened, and why they would close an account just days after assuring me there were no issues, all I got was a generic copy & paste response: "We apologized for any inconvenience. Unfortunately, your account was closed on 09/01/2021 due to 12 months inactivity." When I asked AGAIN for them to explain how such a contradiction could be tolerated, they once more completely ignored all my questions, instead sending another generic copy & paste response telling me I could go to their site to re-apply?! They also repeated their offer to answer any questions, which couldn't be more disingenuous as they have shown twice now, it is an empty uncaring promise they have no intention of keeping.
When a company with integrity makes a mistake, they must TAKE RESPONSIBILITY, not stick their head in the sand and pretend like they are anything but a failure to those they pretend to assist. This astonishing lack of integrity shows that Fingerhut cannot be trusted, and there is no way I would EVER consider buying from them, let alone trusting them with another application after they have shown their true colors.

It's been a week, despite yet another canned response, claiming "If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item", neither has been done. In fact, after I complained about the wrong tapes, I received the rest of my order, a MUSTOOL SD2 Soldering Station (ID: *******), which also needed a complaint. First, it was irresponsibly packaged, in a simple plastic bag, with no protection whatsoever. Luckily it appears the only damage was to the product box, and the manual. More problematic is that it is an astonishingly cheap product and has broken after two uses! The iron keeps bending in the middle because the threads strip far too easily. I can tighten the two halves back together, but they separate with the lightest of pressure making it completely useless.
I sent an additional email, which apparently didn't even rate an automated response. As there was no progress to the PayPal complaint, I was forced to escalated it to a chargeback case, adding the Soldering Station, and will await the results from PayPal.

I went in to purchase the 30% off, 1-year subscription. The page automatically selects the yearly renewal, where you must physically cancel to stop them from a yearly re-charge of the full $24.99. So I un-clicked the box, and the agreement under the Submit button switched to where I was no longer agreeing to the yearly charge. BUT, when the page sent me to PayPal I was told in the fine print that I was allowing them to deduct a yearly charge, with no way of opting out! Thank goodness I re-read the terms on the PayPal page, I wonder how many people don't?
So, I called their customer service, which is not an easy phone number to find, and their answer was that I could simply cancel before the year was up. When I said no, I don't want to agree to it in the first place, THEY HUNG UP! I called back, got the exact same response from a different agent, they also hung up instead of explaining!
This is despicable behavior from a supposed security company who is supposed to be trustworthy. How can you possibly rely on their product when the company itself has such an astonishing lack of integrity?