It's been a week, despite yet another canned response, claiming "If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item", neither has been done. In fact, after I complained about the wrong tapes, I received the rest of my order, a MUSTOOL SD2 Soldering Station (ID: 1590175), which also needed a complaint. First, it was irresponsibly packaged, in a simple plastic bag, with no protection whatsoever. Luckily it appears the only damage was to the product box, and the manual. More problematic is that it is an astonishingly cheap product and has broken after two uses! The iron keeps bending in the middle because the threads strip far too easily. I can tighten the two halves back together, but they separate with the lightest of pressure making it completely useless.
I sent an additional email, which apparently didn't even rate an automated response. As there was no progress to the PayPal complaint, I was forced to escalated it to a chargeback case, adding the Soldering Station, and will await the results from PayPal.
“Another dismal Chinese seller!”
• Previous review
They got my order wrong, sent me 4 tapes that were the wrong model, less than $15 worth of product. Not a big deal, easy to fix, right? So, what do they do when I ask them to fix it? First, they wait 4 days to respond, and then send me a canned response ASKING ME TO SEND THEM PICTURES!? This is so common with all of these Chinese companies, they are very polite, while they make things so incredibly difficult you eventually just give up! I sent them a very professional message, with all the pertinent info, including the differing model numbers. For them to even consider inconveniencing me even further with these outrageous requests is incredibly unprofessional and disrespectful of my time, of which they have already wasted too much of.
When I told them this, they then simply ignored me, I haven't heard back from them since. So I have started a PayPal Case for the whopping $14.24, what a waste of time & effort. I will not be buying from Banggood again.