Mark R.

I started playing about 6 months ago and loved the game. I was a Kingdoms of War player for more than 9 years and Evony, with their translation in chat, allowing you to talk to anyone from anywhere I found to be exciting and impressive. The game itself is very challenging and interesting. Someone spent a lot of time to put this together. What holds this game back is the support team. My first issues had to do with upgrading the stars on my generals. It cost gold to apply the stars, I would apply the stars, game takes the gold and then I had no stars. My first attempt with support was a tennis match of e-mails/tickets asking me to delete and redownload the game (which by the way, conveniently deletes the ticket history) and finally, only wanting the issue fixed, they gave me 15 M in gold after I threatened to quit playing. Several days later, the same thing happened. This time I just gave up. It was a repeat of the prior issue. It makes you feel like they are just wearing you down so you go away. The last issue I had before writing this was I am unable to build ground troops in my barracks. I've deleted and downloaded the game, before putting the ticket in. I got a request from support for photos of the concern. (Picture of something not working - another delay ploy? Unsure) I sent photos. Waiting. Asked for an update and nothing. No response. Today I advised my friends I am leaving the game and will do so without resolution by tomorrow. My suggestion to anyone considering this game - is put your efforts elsewhere. The lack of support just make an otherwise enjoyable game and experience too frustrating to deal with.