Mark P.

I purchased and renewed Easy Duplicate Finder a few times without ever getting the benefits promised or the satisfaction of cleaning up my files. The promise you all their updates for the program you purchase during the life of your subscription. OK Great! The user interface is confusing, it looks clean and simple but be patient, we're talking about deleting your files. FOREVER. Think before you press the button! The program digs deep into your files and provides an overwhelming display of duplicate files. Impressive! Delete forever, be careful. Choosing what to delete becomes a point of no return. Like "Sophie's Choice"... which file to delete forever or keep? Now this becomes hard, not easy. It's easier to wait for the next "even-easier" upgrade rather than make a fatal deletion error. If you want to learn the program and delete some files you know you don't need, you proceed. As you reach the 10th file deletion, the program brings you to the WebMinds website and tells you to re-enter your User Serial number and License Number. After you do, it tells you that your license is expired. In reality, it isn't expired. You paid for a year, maybe 2 and you have a receipt with all the documentation. Doesn't matter, you are locked out. So send an email to the guy sending you emails each day about WebMinds other products with new and improved features. He emails back telling you to open a ticket, and follow the link. You do as instructed and provide all your information about the purchase.
A few days later you get a response from their tech support telling you that your program is expired 2 years prior.
You reply with a copy of your bill of sale from WebMinds and American Express transaction proving that your license is not expired. No reply. You send another email with your documentation. Still no reply. However you get an email from their daily email spam machine about a new, updated even-easier version of Easy Duplicate Finder with a free trial. With, nothing to lose you download the update and try again. The program opens to a still a confusing display with new colorful design. Same paradigm, which file do I delete? Delete 10 of the files you don't want and back to the WebMinds website. Enough!
I've wasted money and time on "Crap-Ware". The money is bad enough, the time I will never get back. I bought the program with the plan to clean out duplicate files but it didn't work for me. Maybe it will work for you but I'm dissatisfied and admit I was burnt by this company. I hope you find this helpful to avoid the trap to which I fell victim. I won't waste anymore time chasing this company. I'll get more satisfaction by unsubscribing & blocking their endless emails than I received from their worthless program, "Easy Duplicate Finder"
Buyer Beware! Thank you.