We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Mark N.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Finance

Member since March 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    29

Review Distribution

1 Review by Mark

3/10/20
I bought 2 cards as Christmas gifts and tried to activate for a senior citizen relative. Unfortunately, I waited too long and was told the cards had expired. I have now spent 2 hours on 2 sessions with their customer service trying to either reactivate the cards or get a refund. Each time their service person had to "escalate" the call to get approval to assist me. The 1st time, after 30 minutes of discussion, I was put on hold for 20 minutes and then my call was dropped. The latest service person, Anton, requested all my relatives info including her social security number so that they could issue the card. I gave him the info, even though I will be recharging the balance. After an hour or so, I was put on hold and left for 30 minutes which is when I hung up.

I STRONGLY advise against working with NetSpend
travisv6
Travis V. – NetSpend Rep
We are sorry to hear about your experience. We would like to speak with you to make sure that funds are able to be accessed. Please email us at social@netspend.com for assistance.

Thank you,
Netspend

Mark Has Earned 1 Vote

Mark N.'s review of NetSpend earned a Very Helpful vote

Mark hasn’t received any thanks yous.

Mark doesn’t have any fans yet.

Mark isn’t following anybody yet.

Similar Reviewers on Sitejabber

chrism2050
10/22/20

Bought a card this morning. Thank God I only loaded it with $25. More trouble than it's worth....

melishaj
10/19/20

I bought my daughter a net spend card to use for itunes back in may, I honestly thought it would...