I bought 2 cards as Christmas gifts and tried to activate for a senior citizen relative. Unfortunately, I waited too long and was told the cards had expired. I have now spent 2 hours on 2 sessions with their customer service trying to either reactivate the cards or get a refund. Each time their service person had to "escalate" the call to get approval to assist me. The 1st time, after 30 minutes of discussion, I was put on hold for 20 minutes and then my call was dropped. The latest service person, Anton, requested all my relatives info including her social security number so that they could issue the card. I gave him the info, even though I will be recharging the balance. After an hour or so, I was put on hold and left for 30 minutes which is when I hung up.
I STRONGLY advise against working with NetSpend