Caution - their policies can cost you money. Because I purchased early in the
Remodel cycle to manage cash flow the vanity sat in my garage for 4
Months in the shipping packaging. The contractor went to install it
Today and there is a hairline crack in the countertop. I called
Customer support and was told that since it was past the 10 days to
Fully inspect the order the only option was to get a quote for a new
Countertop. Like I am going to give them more money because of their
Bad policy. NEVER purchase from this company - spend a little more to
Purchase from a reputable company. As for their high rating - if you
Leave a low rating your review will never see the light of day. Here is
An excerpt from their review guidelines:
Comment Guidelines: The comment section is a unique tool designed to help educate and inform future KitchenSource.com
Customers about your personal shopping experience. You are welcome to
Share your experience, thoughts and comments whether good or bad, but
We ask that you please be professional and courteous in doing so.
In general, comments should be relatively short - a few sentences,
And offer some kind of a recommendation if appropriate. Please note
That this is not a complaints board, and should not be used as such.
Your comment may be reviewed by the business owner and/or verified by
Shopper Approved before being added to the Shopper Approved system.
If you have an outstanding issue with your order and have been unable to resolve it with KitchenSource.com
Directly, we recommend using our Customer Care Resolution service
Before ever submitting any comments here regarding your order. Comments
That are excessively negative, contentious, degrading, or that include
Profanities will be removed.