Mark M.

I have used the House for years. I just used the last week before this order. I purchased a paddle board over the summer. I have purchased everything from snow to water to apparel and accessories. I have been totally satisfied until this order. I called a customer service representative stated the boots the only item I really needed was not billed. What? I ordered it was confirmed and said it was shipped. Oh yes I look at my order and paper work that arrived and NO boots picked or on paperwork and yes I wasn't charged. Did anyone call or even email me to tell me this NO! I was told supervisor was looking the size 13--14 wakeboard closed toe boots and would call me. Two days later heard nothing. I have used the House and referred plenty to use them. Not anymore POOR CUSTOMER SERVICE when something goes wrong!