Maybe it's because I joined via the link to the promo for the free thermostat ( bit.ly/OHMbonus) but I got mine no problem.
Since then i've also earned about $300 from lowering power usage during peak hours.
Tip for consumers:If you want the free stuff you have to join for the promotion at http://bit.ly/OHMbonus
People complaining seem to have not done this
Products used:Smart thermostat and the power saving for rewards feature. Linked to my power company account.
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