Mark M.

On a trip to the airport my driver missed the exit. Then spent 10 minutes circling through a really bad part of town ignoring the GPS. Then as he got ready to turn onto the freeway changed his mind and did an illegal u-turn in front of other cars and almost got us in a wreck. I finally had to tell him how to get to the airport. He then proceeded to speed all the way there. The bill went from an estimated $18 to $29. When I questioned Lyft responses that the route was the most efficient. What a joke you could see the circles we drove in on route. I then requested a second review and they completely ignored me.

The fact they refuse to fix this speaks volumes about what they think about their customers.