Where do i start? Well the order arrived after about 3 weeks, but considering its a pro biotic and heat sensitive, it would be ineffective. So i emailed Lucky Vitamin 3 times with a response saying after 5 days that if the problem still exists email them again. To which they took 3 working days to reply again (they sent me an email each time saying id get a reply within 24 hours). So i opened a paypal dispute because they wont contact me to take the product back and get a refund. The process has taken a very long time (5 weeks) to get to the point i can get a refund.