Mark L.

I was visiting the Wichita area with 2 other people and wanted to check out this store's used CD, DVD, and video game selection. While shopping, I found a used copy of Dark Souls III – the Fire Fades edition for PS4. The game had 2 price stickers on it, one had the price at $13.99 on the back and front the sticker partially covering the $13.99, had the price at $18.99. I also picked up a DVD, Time Bandits, and another PS4 game, Lords of the Fallen. At the register, the cashier rang up the Dark Souls III game as $18.99 and removed the price stickers from the game, but left the price stickers on the Lords of the Fallen game and the Time Bandits DVD after purchasing but I did not notice this until I was home the next day.

I reached out via email to CD Tradepost to notify them of this issue and request a refund of the $6 I was overcharged, as I could not return to the store as I live in another state. The CEO of CD Tradepost responded to my email; he stated that $18.99 is the correct price for the Dark Souls III game as the price had increased from $13.99 in December 2022.Manager that rang me up should know of the policy being an employee for a long time. Company policy he says should have notified customers of different price before ringing it up. No, never did, I would not have wanted to purchase it. Mentioned of why the stickers was ripped off of that overcharged item, he said, she had the day off and could not be reached. Which I emailed back, if he would contact me if he heard why she did that? Also added, explaining that store credit is not acceptable to me, but he never replied back.

My experience here was a local Wichita store, which they do online sales also. I don't recommend it, 5 stars on Google are not merited imo. So what you see on the sticker price, item that is $15 dollars be $150. If you don't catch it, well you are going to get a store credit, that is it. Returns/exchanges is store credit only. Now if you get overcharged it is the same store credit. Why is the stickers only removed on the one item that was overcharged and not the rest? Must be their store Policy there, never acknowledge to a customer that the price change in their data base is more expensive than sticker price, tear off price tags, overcharge, give store credit.

In close, the overcharge of $5-6 don't matter to some. The issue is being overcharged, not telling a customer price rang up higher than the sticker price if customer wants it or not, no screen telling what you purchase, giving you just a paper with a the total to sign first no print of what each item you being charge for then get another copy thrown it bag that has it all listed, ripping off sticker prices(odd being an overcharge on the item and only that one), store credit deceptive business practices. Company choses greed over repeated customers for $5-6 dollars store credit and no refund put back on card for all the bad business practices want a customer to come back to the store or any affiliate's online etc? No, don't have any in my state either. I would not recommend shopping at CD Tradepost as they use bait and switch techniques to overcharge customers, and when they are called out on it they ignore you.

I went to the store on January 15,2022, seeing it was local and locally made mattresses. I did the book online beforehand for "fitting for 1hr." Entering got treated like I was just a walk in from the street. I was looking for a mattress in my budget and a fitting to a comfortable, supporting mattress and not something I would regret in purchasing. Not really anything special in fitting you for a perfect mattress, no pressure mapping technology. Showed some beds in my price range, high price tag and cutting the price to fit in budget, you know the mattress not worth that much. Old salesman technique in mattress buying, thinking you got a good deal! Upon purchasing, the salesman said to leave a google review on how they did. He said if I left a review in store, he would give me a free mattress protector. Then he said he would give me the mattress protector anyway, but he never did. I opted out of reviewing then, because it was more about the mattress than the experience in the store. I review the whole experience, store and the product. Opted out on the delivery charge and picked it up myself on January 29,2022.

Pros -Nice people (salesman just like used car salesman to sale) made local, made to order mattress.
60 day comfort guarantee to make mattress softer or firmer free, Foreverbed lifetime warranty.

Cons – No returns/exchanges, no refunds, no trial given (because it was made to order) a lot of companies that make made to order mattresses (Wink, Amerisleep, Naturepedic, (Saatva comes not in a box) online companies that make mattresses in a box do offer that trial if it doesn't work out donate or return and get a refund. 60 day comfort guarantee you have to bring it to the warehouse, hopefully you have a vehicle to transport it. After 60 days, it will cost you $500 to do softer or firmer on the mattress they come in pick it up and return it to you.

Update: 3 months later (May 1,2022). 30 days of discomfort of the Palisade mattress literally softened up during and there is no edge support, waking up 2 to 3 times a night, I did the comfort change on March 24,2022. Mattress was either firm up or soften, there is no in between. I had it firmed up, result like little give and hard. Mattress adjustment didn't make a difference just more pressure from shoulder to back. Warranty is for the defects if they arise, have not used that yet and keep you updated if I do. Then again, warranty doesn't matter if the mattress itself doesn't give you a restful and pain free sleep. Result I will be looking for a good topper not foam, which unfortunately leaves me with more money spent and hope it helps.

Do your research, read all of Croft's and Foreverbed website, BBB and other review sites first because a mattress is something you will have to sleep on for hopefully years to come. With no returns, you are ForeverStuck with your Foreverbed!

I did try to post on a couple of companies, had an account with them. Yes the companies had negative feedback, wanted to help others out of the experiences I went through to avoid. The company itself put a hold on the reviews I posted. I waited and watched to see if it would post, what happened next, it didn't meet their guidelines. Why? I had written on other sites same review of those companies no problems. No vulgar, threatening of those sorts, just the truth.

I asked them to delete my account and information. They did, I told them they was biased company, they didn't say anything. It seems they get paid off companies if they want your review on there or not. I should have check on here Sitejabber first about them. I should have did screen shots of it also. Everyone on here explained it well by them in reviews and pictures. I don't trust them if you can't leave a honest review of good or bad experience, I had same reviews on BBB, Trustpilot no problems. They are fishy I say.

Ghostbed as you see 4.8 rating on their site is not even merited. Yes, timed in so many days, if you don't you can't review your experience, if you post a not so good rating it won't show up. Odd. Social media platforms, you can't post negative experience, it won't show up. I did make the purchase, mistake of mine to trust this Untruthful company. Upon the help of BBB complaints/reviews and other sites stating problems of their deceiving practices. I did have the option in chat window to remove the pillows, seeing the cost sending back the pillows would be costly, you would lose money. You see the 30 day trial at the time if you try to send it back before then, you would be declined return/refund. I toughed it out and waited till after 30 days. You have to search through the terms carefully hidden. Hassle free returns is nothing such, if you actually get a hold of someone. In my opinion, they are trained to "Ghost you!" They didn't make me happy they made me p****d and not high quality either, I didn't get the 1 star motel vibrating foundation either with disco lights, if it breaks no help there and no return/refund either. Thanks, but no thanks for your deceiving practices Ghostbad.

Here is my experience of a nightmare that we had to go through. We purchased the mattress on 1/30/21 $1,046 sale. The mattress arrived through Fedex another company with a lovely rating. It was fast shipping (24 hours on the confirmation email) you will find out why in a bit. Received mattress 2/3/21! I got a free shirt that said, "GhostBed you got Ghosted!" Huh. Ghostbed Luxe I slept on it, it was like "Psychomagnothoric Slime" in it, just squished down. Platform slats you can feel them poking your back. It's not supernatural cool either, depends on temperature of the room, turns out hot in given time from body heat. Upon giving it a 30 day+ trial, I did the return process I couldn't take the back pain anymore, an air mattress had better support.

Return process nightmare, like similar to others. I got a notification of sending it to the "Customer Retention Department." I got an email a day later from this department, states they are willing to do an upgrade to a Flex model. I replied back, "No thanks, I just want to return/refund the mattress." No reply back from my response. I got another email from a different Retention Employee. This person comes out says, "you keep the mattress, we give you $100 something credit." I replied back, "No thanks, I just want to return/refund the mattress." No response from this person either. Thinking, why would I want to keep a mattress, no support, back and neck hurt and crooked like a dinosaur when I wake up. That doesn't make any sense, lose money, throw it in the trash and get a credit to spend on more subpar stuff?

We tried to call GhostBed 3/18/21, long hold on phone I wasn't getting a response by anyone by email. We recorded the phone call, like they do to customers. A woman answered, gave my information, just said, "They should have emailed you on how to get someone to come pick up the mattress and get your refund started." "Nope, nobody did", I said. She turned into a ghost, silence it was between questions. I heard in the background, kids. Thinking she working at home. Kids said, "you ghosting people mamma," real faint. I was thinking, "Oh man, this is some experience people on BBB and other sites had gone through." Then she responds, "I will get that email sent to you and start the process." I said, "Okay." Silence. Then she says, "Anything else I can help you with?" I said, "You sending that now to me?" "Yes," she replied. That never happened ever, no email, no call, waited about weeks. I got ghosted by a company that blames other companies that do this.

We did a charge back with credit card, FTC, CFPB, State Attorney General filing, cause of the waiting of them ghosting me, when trying to even return a mattress/refund for the trial as it states, seemed ignored. The charge back of credit card, they were Untruthful and Twisted blaming us on that, they were Untruthful with CFPB too. Stating they gave us the information on return/refund, first it was they emailed us to another story they called us up also, never had any correspondence with them ever.

I then reached out to an attorney he helped us with getting this started for return/refund. Our consumer rights and taking them to small claims court also. He looked into company complaints, even BBB, reading the terms on site, turned one sided for company. Certified letter to GhostBad, 30 days to respond and getting them to get return/refund process started before taking it to court. Attorney said when calling them, they don't know what they are doing or how to get a hold of someone upper for him to talk to. Which we had that problem too. No contact with supervisor, like others. Finally a Supervisor did email us, he wouldn't call us. He was going to take care of it. We were contacted by Sharetown to pick up mattress, 2x no show or called either. Which we told them that, then in turn was another company named Loadup, which they did pick it up. Followed the directions given. Then it came about, the charge back on credit card was still on their system couldn't release refund cause of that. That was Untrue, charge back was not on the credit card system for weeks and showed documentation on that. They dragged their feet, until a couple days before I was going to file to the court, they did finally issue a refund on 6/22/21. They would lose surely, if it went to that. Recordings, documents, etc.

I say, in my ending in my opinion the 1 star is a given, should be 0. Why was it fast shipping for me? The return process is tearing the tag off before pickup for documentation, it was a year old mattress! I was shocked! Through the process, it took 3 months to get a refund back on my credit card! I had prior/after purchases of mattresses online, received in 2 days or less communication of return/refund and refund in less than 5 days at tops during the trial given. No ghosting either! This happened back then and they still haven't changed. I read reviews of now people getting refund in 15 days, to deceiving shipping etc, to their favorite trick is they shipped it already, tell you to refuse shipping to send it back and slapping a 15% restock fee. Charge backs on credit cards, they will drag their feet on that, wait till last day of investigation date to end to respond, then will lie also. This will make you think, you want to buy a mattress or anything from this company and risk having to pay for an attorney and other options to get a refund back? They know I am telling the truth of how they run their business and exposed, they won't mess with my reviews. I tell people don't order from Ghostbed. They say, "why, did they ghost you?" "Yup," and tell my awful story. I still do on review sites to help people to avoid a nightmare that comes with it.

We purchased a Nolah mattress back in 9/11/21. Mattress is made to order, it took 7 business days to receive. Box was falling apart from old glue, mattress in a roll but had a hole in the middle of it not wrapped. The box itself fell apart, so had to move the mattress in the bedroom. Removing the saran wrap plastic, the other plastic was already coming apart at its seams, no scissors required on this one. Something is wrong here. Real slow expanded and it took some time, though it didn't expand all the way up. Inspecting the mattress, looked at the law tag it was made in 7/8/21! 2 months earlier! Reaching out via email, asking if mattresses are made to order, it says so on their site too. Customer service email said, yes. Well, this mattress is 7/8/21. Pictures were sent verifying it was. No response back from her. I was looking at the box it came in, stickers of the order number and address, our address sticker was slapped on top of another one. It says the same thing 7/8/21! Jamie reached out via email, trying to get to the bottom of what happened, looking into production, sent pictures again and adding another picture showing our label beside the old July label we peeled off. This old mattress sent to us was not made to order. We didn't want the mattress, they lied and really deceived in throwing our label on an old mattress in a box? How can that happen if they are supposedly made to order? Let you think on that one, what you think? He reached out with a resolution of sending back and refund or keep and half off. We chose to send it back, bad taste in the mouth on this ordeal. He got a hold of Sharetown local pickup, they are just one person no competition. Person not reliable, excuses, no show, from past dealings with the only person in the region. It happened again, didn't show up, said family emergency heard that before. So, reaching out to Jamie, he was insistent on Sharetown using them, not going to happen. We said, Loadup they will show up. He finally did. Loadup picked it up 10/6/21 and got the refund same day, which Jamie did do what he said he was going to. Mattress is supposed to be made to order and it was not! If you are not familiar with bed in box companies, it should be. Why? Cause the longer it stays in a box, it will mess it up, I know I have seen it before. If you are looking at a website, all good reviews and you can't look at any bad ones or have to dig for it, tip is to look for another company, don't believe any site, look at Sitejabber and other complaints/review sites, not Youtube or any media platforms that people receive for free to review a mattress, that just rolls around on it for a short time. Customer service, warranty and among other terms read fine print. Another tip: look at your mattress law tag, make sure you are getting what you paid for. Take pictures of everything, box arrival, opening etc.

In response to Nolah chiming in, we like to add some additional information. I am not into a battle with this company, it is a waste of energy. But whatever you tell yourself. What are the odds of a mattress that was cancelled 2 months prior still being in a warehouse? Especially if it's supposedly made to order. Hands caught in the cookie jar!

My experience of this company that I had to go through, communication to using a cheap return route to save money and try to keep yours.

I did a purchase with this company on 9/28/21 for a $109.38 for a pair of shoes, which was stated on their website ship in 48 hours. I never had tracking to see the progress, I wish I had cancelled the order in the first place, ignored response and shipped right away. That is UNTRUE order took 4 days to ship. I email them on 10/1/21 and they did not respond till 10/5/21 after I received the shoes. The shoes kept sliding up on ankle provided the 2 inserts I used to try to make them fit right. So, I initiated the return on 10/5/21 and printed the label they provided to return the shoes for a refund, mailed out the shoes on 10/6/21. As of 10/20/21 I am still waiting on my refund! They use a slowest of USPS parcel select ground to save money on shipping cost, resulting to you waiting for them to receive the return and then add another 5-7 days refunding? Why is that, wanna keep my money and decline me my refund if it don't return in timely manner? Contact them and no response. I looked up the tracking, it is in their state since 10/10/21. This is just a BS company, pretty slow, responding, UNTRUE shipping, return, refund process. I did during this time reached out to BBB and Paypal on this issue with Orthofeet. I received my refund, which they try to state they did issue refund. False it was Paypal that did refund me back on 10/21/21. Blamed the issue of slow shipping on USPS, you can't blame them on that if you use the slowest, cheapest method on returns. They state if you use any other shipping method then theirs, not guarantee they will receive their return and you are out of a refund. Pretty catchy huh.

Website, not merited on 5 star reviews, deceiving like other information on there. Shoes looked nice on there, then you get them cheap made they are. Communication lacks or nonexistent happen to me. My opinion they feed off of people with flat feet, wide and other foot problems. I don't recommend them, subpar quality, high priced, returns, communication and all the above my experience to help people out if thinking about purchasing from this company.

I purchased an EC meter from Hanna on June 7,2021. I looked at other brands and went with this company. I was a user of Bluelab for a long time, customer service to reliability and wish I never even bothered to make a purchase with Hanna as seeing other reviews was a mistake on my part. I did lack of research on the customer service, warranty, BBB among other sites. I was comparing models, features, price. So, I reached out on a chat window and sales person came on, he was nice and helpful on picking the model for me, budget to my purpose of just general use. This person went beyond and email conversations, he gave me what I needed as far as maintenance as far as EC solutions that were needed to complete the order too. Salesperson (chat window) even helped out on helpful contact information on my problems I was having. I used his contact information and tried to reach out in forms with no avail.

I made a purchase. I saw the progress, fulfilling the order, shipping status. The shipping was glitchy
At first, had my location in another state, then got the right information. I paid for the 2 day shipping
FedEx. It got stuck in 2 locations each for a day. I contacted the salesperson, he helped out by giving directions from contacting FedEx and contact form on Hanna. I did a claim with FedEx, yes as you see their rating, they could care less. I did the contact form on Hanna, no response either of the concerns of the packaging being lost etc. Salesperson still in contact with looked at the shipping map, it should been 2 days at the latest 3, then in took a week. He thought it was odd, so I did do the above to find out what happened.

I received the package, beat up, no fragile sticker on outside, 2 day shipping. FedEx did reply, stating the package was received on such and such date, claim was denied. I didn't get my hopes up on that how they treat their customers and some had far worse than me, lost package and shifting it to the supplier/company to cover damages etc. I contacted salesperson, he was very helpful and concerned and did apologize, package was damaged, item was okay at first, it has problems that have to address to get it working to be accurate. I do understand, shipping being late out of control to some degree. The case of this company's lack of response through contact form, just to reach out to the customer to help with the issue and concerns.

That just didn't happen. I did get via email to review the product, it glitches and had to be calibrated often, to not use FedEx as a carrier. Then I received another to review the company via email to fill out on how was the service to everything, I gave them 1 star and the 1 star was to the chat salesperson was great. This was 2 months later I received this. I was like oh my, I got something in email to review this company and no response to any concerns from 2 months ago? Not acceptable. I read the terms on Hanna, shipping, delays, not responsible when it leaves their facility too. It was like most companies' terms, to lost, not receiving, damaged is another thing, never was a response.

After the review of the company, not even normal operating hours, a "Customer Success Manager" contacted me. Top of the subject line was a contact form from 2 months ago, "Lost Package." Upon, there was emails back and forth of trying to understand. No control over shipping terms, acknowledged 2 months not contacting me was a big issue. Last email was asking if my equipment was okay, through shipment? I did respond, no it was glitchy and had to be recalibrated often. No response ever again. It has been almost 2 months to this day, I figured it was a lesson learned by them from their mistake, nope it is a pattern.

I don't recommend this company. It took a 1 star review for them to contact me. Odd. They don't care, money took, doubt warranty would be covered, I sure didn't get a response back again, almost 2 months since then. "Customer Success Manager" is responding to a negative review and was ignored again, not sure that is a success. That showed you right there, they don't care to respond again. My experience and helping people to be leery on making a purchase from this company. Lost money on a glitch meter and stuck with it. See photo how I received item from Fedex.

I ordered a couple of parts from them. Upon receiving them, they was wrong part in bag. I reached out to them about the issue. They have a under $8 policy, no returns. That does not include shipping. I ordered from another Nissan parts company, same part number got the correct part. I got the run around from them: parts are interchangeable and the part replaced is the old part number, to their policy of no returns under $8. Even pictures showed to them from their part to other company and telling them they sent the wrong part. Diagrams are old, even the look up item code is wrong also. Send you the wrong part your stuck with it. I should have looked at reviews before ordering, seen other reviews how return policy is on here, it is a shady business practice. I guess, this how they make their money. They don't care if they sent you the wrong part, your stuck with it. Shipping is gouging, $9 shipping on 2 oz parts, first class would be $4 arrived the same day. Location was Morristown TN, parts ship from. Greed over customer satisfaction. They have a review system, not much count in that only 5 star reviews will be shown. Be real weary of this place in ordering, PayPal might help you better, than using debit/credit card. All in all experience was awful, throw in wrong parts in a bag with correct parts number label, ship it. Not ordering from them again.