I had a reservation booked weeks in advance at a Days Inn in Portsmouth, VA. Unbeknownst to me, the hotel canceled 30 mins before my arrival. They claimed they tried to run my card and it was declined. This was total BS as I had $84,000 in that bank account. Basically, the hotel - all hotels - lose money if a customer books any 3rd party ap so they will cancel and make more money if someone walks up and pays the regular nightly rate. This is what they did here, cancelled my reservation - lying about the credit card decline -because someone walked up and paid $115 as opposed to my $84 reservation. I contacted Booking.com and told them of this and that I had to pay $20 more to get a room and no offer to reimburse me. Just a 'sorry for the inconvenience.' I told them, 'Well, sorry for the loss of a customer.' They didn't care. Avoid this company. They don't care about you and will hang you out to dry before losing a penny of their own money.
Hi Mark, thank you for your review. Sorry to hear you were not satisfied! I'm not sure if you received my previous message, so i'm adding a public comment as well. If you would like to take another look at StarTiger, please let me know - i'm happy to send you coupon. Just contact me at community@startiger.com. As a full member you can also request new/updated addresses in case you feel the address listed is no longer current. (We initially offered this for trial accounts, too, but had to disable this temporarily because one person kept abusing this feature). Regarding adding new NASCAR addresses: Every member can contribute to StarTiger, you do not need any kind of special/prior permission. To add a new address you can simply use the "Add Contact Information" button on a celebrity page.