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Upon requesting a delivery status updated from customer service during the second week from ordering, I was informed by * from customer service that the non-prescription Maui Jims I had chosen, were out of stock. There was no "Out of Stock" notification during the check out process. I am now in my fourth week and I received an email today that reads, "There has been a delay in restocking this item. It may take 1 to 2 weeks before arriving at our distribution centre." I have never heard of shipping taking so long for any item ordered online. Good thing I ordered for myself and not as birthday gift. I wonder how long it would have taken if the glasses were prescription? I will never recommend Smart Buy Glasses!
*Personal information redacted by admin
Mark K.'s review of SmartBuyGlasses CA earned 3 Very Helpful votes
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Dear Mark,
Thank you for your feedback.
We are sorry if you felt mislead regarding the processing of your order. We always make sure to be transparent and update customers with the status of the order real time.
We are happy to check the issue for you. Please let us know the Order Details and we will immediately follow up.
Ben