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DHGate finally took care of my problem. I do think they have to improve their customer service, but I do appreciate that they did eventually refund my money.
I ordered almost $200 worth of merchandise shows it was shipped to Russia (I live in the U.S.) and the seller says please cancel, but since it was shipped I can't cancel and customer support said to contact the seller for a refund. Of course now the seller will not answer. Customer support does nothing. DO NOT USE DHGATE! 1
Hi Mark,
We are sorry for the experience you had with your orders. We checked on these and we noticed that you already opened a dispute for both orders. It is good that you have done so since it is the best way to have the orders refunded.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Mark,
We are glad to hear that you have already been refunded. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com