Mark H.

Ordered a custom chair and sofa in August. Credit card was charged in October. December 7, and nothing has been delivered. Called them and spent two hours on the phone with customer service. They knew it had been shipped - they just couldn't locate it. Offered a store credit and we said no - we wanted a full refund. Said they would have a supervisor call us back within 5 hours. Nothing. Called the next business day - same exact scenario Final put in a dispute with the credit card company, which is refunding us our money, and hopefully sticking it to Crate & Barrel. We have always been very satisfied with them, until now. Stuff like this can happen, for sure. But to have such lousy customer service in this day and age is irresponsible.